Request a quote

Direct Line to the Fleet Headquarters

Questions about telematics, route optimization, or deployment planning? Our team in Oberndorf near Salzburg is available for you – by phone or email.

Nora-Kellner-Platz 3
9853 Oberndorf near Salzburg

Mon–Fri: 08:00–17:00
Sat: 09:00–13:00

+43 0226 0909 info@autotourcanada.com
Support Portal Ticket System & Knowledge Base Sales Contact for Fleet Projects Telematics Hotline 24/7 for Existing Customers

Brief for the initial assessment

Your fleet, your goals – we plan the next step

Briefly describe your starting situation. We will get back to you within two business days with an assessment of which telematics and planning modules make sense for your fleet structure.

We treat your information confidentially and use it solely to prepare your offer.

Support for Your Fleet

You can reach our team in several ways – depending on urgency. For standard inquiries, we respond within one business day; for technical issues, we get back to you within a maximum of four hours.

Telephone Hotline Mon–Fri from 8:00 AM to 6:00 PM. For acute telematics failures outside these hours, use the fault number – reachable at +43 0226 0909. Ticket System in the Portal Submit your request directly in the Fleet Dashboard. The average first response time is 5 hours; complex cases are resolved within 48 hours. Email Support For documentation, contract questions, and data exports, write to info@autotourcanada.com. We confirm receipt within two hours. Personal Contact Person From 50 vehicles onward, a dedicated account manager is assigned to you. They know your fleet structure and support you in implementing new modules. SLA Guarantees in the Contract Response times are contractually defined: critical failures causing downtime are prioritized, and updates are deployed outside operating hours. Frequently Asked Questions Answers on interfaces, data protection, and the driver app can be found in our FAQ section. Many topics can be resolved there without a ticket – saving time.
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